Gardeners Aldgate Terms and Conditions

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Aldgate and explain how bookings, payments, cancellations, liability, waste handling, and legal matters are managed. By requesting or confirming a service, the customer agrees to be bound by these terms. Please read them carefully before making a booking.

These terms apply to domestic and commercial gardening services, including routine maintenance, lawn care, hedge cutting, pruning, planting, clearance, and related outdoor work. They are intended to create a clear and fair agreement between the customer and the service provider. Nothing in these terms affects any rights that cannot be limited under UK law.

For the purpose of these terms, “customer” means the person, business, or organisation requesting the service; “we,” “us,” and “our” refer to the gardening service provider; and “service” means the agreed gardening work described in the booking confirmation or written quotation.

1. Booking Process

Bookings are accepted only when we have confirmed availability and agreed the scope of work. A booking may begin with an enquiry, a site visit, photographs, written details, or another method suitable to the service requested. We may ask for information about the size of the garden, access conditions, required tasks, and any known hazards before providing a quotation or confirming an appointment.

The customer is responsible for giving accurate and complete information. If the description of the garden, access, or required work changes after booking, we may revise the quotation, reschedule the appointment, or decline to proceed where the new information materially changes the job. Any quotation given before inspection is based on the details supplied at the time and may need adjustment if the actual conditions differ.

A booking becomes confirmed when we notify the customer in writing, by email, message, or another recorded format, that the appointment has been accepted. For larger or recurring jobs, we may also require acceptance of a written quotation or service schedule before work starts. We reserve the right to decline any booking where the work falls outside our usual service range, where conditions are unsafe, or where access is not reasonably suitable.

2. Service Delivery

We will use reasonable care and skill in carrying out the agreed gardening services. However, gardening work is affected by seasonal conditions, weather, plant health, soil conditions, hidden damage, and previous maintenance history. These factors may influence results, timing, and the level of improvement possible. Unless stated otherwise, any time estimate is approximate and may be altered where necessary for safety or practicality.

It is the customer’s responsibility to ensure that the work area is accessible on the agreed date and time. Gates, paths, driveways, and working areas should be reasonably clear, and any pets, valuables, or fragile items should be secured before work begins. If access is not available, or if the service cannot proceed because the site is not prepared, a call-out or lost time charge may apply where reasonable.

We may refuse to work in unsafe conditions, including extreme weather, unsecured animals, exposed electrical hazards, unstable structures, or areas containing dangerous waste or contamination. Where work is suspended for safety reasons, we will discuss a revised time or date if possible. Any additional work requested during the appointment may be treated as a variation and may require extra charges.

3. Payments

Prices will be set out in our quotation, estimate, or booking confirmation. Unless agreed otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. The amount payable will depend on the agreed scope of work, labour time, equipment used, disposal requirements, and any additional tasks approved by the customer during the service.

For one-off jobs, payment is normally due on completion of the service unless a different arrangement is stated in advance. For repeat visits, contract work, or larger projects, we may request a deposit, staged payments, or payment in advance. We may also ask for immediate payment where materials, waste handling, or special equipment costs are incurred on behalf of the customer.

Payments should be made using the methods stated in the booking confirmation or invoice. If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate permitted under UK law, together with reasonable recovery costs where lawful. We also reserve the right to suspend further work until outstanding balances are cleared.

4. Deposits and Additional Charges

Where a deposit is requested, it secures the booking and may be non-refundable if the customer cancels within a restricted period or if we have already incurred costs. Any deposit terms will be explained at the time of booking. Additional charges may apply if the actual service differs from the original scope, including extra clearance, difficult access, extended labour, or unexpected waste removal requirements.

We will always aim to obtain the customer’s approval before carrying out any significant extra work beyond the original booking. However, where immediate action is needed to prevent damage, complete a safely continuing task, or secure the site, we may proceed and charge reasonably for the additional work performed. A revised invoice may be issued where the final service differs from the initial estimate.

5. Cancellations and Rescheduling

Customers may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation policy has been stated in the quotation, at least 24 hours’ notice should be provided for standard appointments and longer notice may be required for larger or specially arranged jobs. Short-notice cancellations may result in a cancellation fee to cover lost time, travel, and any committed costs.

If we need to cancel or reschedule due to severe weather, staff illness, equipment failure, safety issues, or other circumstances beyond our control, we will make reasonable efforts to offer a new appointment. We are not responsible for any indirect loss caused by a lawful cancellation or rescheduling, provided we act reasonably and in good faith.

Cancellations made after materials have been purchased, waste arrangements made, or a site visit completed may still attract charges for costs already reasonably incurred. If a customer is not present when required and does not give appropriate notice, the appointment may be treated as a late cancellation. Repeated last-minute changes may affect future booking availability.

6. Liability

We will take reasonable care when carrying out gardening work, but we are not liable for pre-existing damage, hidden defects, unstable boundaries, underground services not disclosed to us, or problems caused by earlier poor maintenance. The customer should tell us about any known risks, such as buried cables, fragile structures, irrigation systems, water features, asbestos, contamination, or protected plantings.

To the fullest extent permitted by law, we will not be responsible for loss of profit, business interruption, indirect loss, or consequential loss arising from the service. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

If we damage property through proven negligence, our responsibility will generally be limited to repair, replacement, or a fair financial adjustment, as appropriate and reasonable in the circumstances. The customer must take reasonable steps to protect delicate items, ornaments, outdoor furniture, and valuables before work starts. Any claim should be reported promptly so that the matter can be inspected and addressed.

7. Waste Regulations and Green Waste

We comply with applicable UK waste regulations when removing garden waste, green waste, and related materials. Waste may include grass cuttings, hedge trimmings, branches, leaves, soil, pots, and other agreed materials generated by the service. Where waste removal is included, it will only cover the items described in the booking or agreed during the appointment.

The customer must disclose any waste that may be hazardous, contaminated, or subject to special handling, including sharp objects, chemicals, treated timber, asbestos, clinical waste, oils, or animal waste. Such materials are not included in ordinary gardening waste removal unless expressly agreed in writing and handled in accordance with the relevant regulations and disposal requirements.

We may separate and recycle green waste where practical and lawful. The customer agrees that collected waste may be transferred to authorised facilities or licensed carriers for lawful disposal or recovery. If waste volumes exceed what was reasonably estimated, or if extra disposal costs arise due to hidden or mixed waste, additional charges may apply.

Where the customer wishes to retain green waste for composting, mulch, or other reuse, this must be agreed before work begins. If the customer is responsible for disposal, they must ensure that all waste is removed safely and lawfully. We are not responsible for any penalties arising from incorrect disposal by the customer after handover.

8. Customer Responsibilities

The customer must ensure that the property owner, landlord, managing agent, or other authorised person has consented to the work where required. By booking the service, the customer confirms that they have authority to arrange the gardening work or have obtained the necessary permission. We may request confirmation of authority before starting.

The customer should notify us of any special site rules, parking limitations, neighbour access issues, or restrictions affecting the work. Although we aim to work efficiently and respectfully, delays caused by access barriers, incorrect information, or site restrictions may lead to additional time charges if reasonable. The customer should also ensure that utilities and services are not obscured by items that could be damaged by ordinary gardening tasks.

Any plants, materials, or products supplied by the customer remain their responsibility once delivered or planted, unless otherwise agreed. We cannot guarantee the survival or performance of customer-supplied plants, seeds, fertilisers, or treatments where their quality, suitability, or care conditions are outside our control. We may refuse to use unsuitable materials if we believe doing so could harm the garden or create a safety risk.

9. Complaints and Corrections

If the customer believes the service has not been carried out in line with the agreed scope, they should notify us promptly and allow us a reasonable opportunity to inspect and, where appropriate, correct the issue. We may ask for photographs or other information to understand the concern. Minor variations in appearance, timing, or growth response are not necessarily defects in service.

Where a genuine fault has occurred, our preferred response may be to return and complete reasonable corrective work rather than issue an immediate refund. Any correction will depend on the nature of the service, the condition of the site, and what is practical. This process does not affect any rights the customer may have under UK consumer law.

Complaints should be raised in good faith and as soon as possible after the issue is discovered. We will review the matter fairly and aim to resolve it within a reasonable time. If further information or access is needed to assess the complaint, the customer must cooperate reasonably.

10. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control. These may include severe weather, flooding, storms, fire, strikes, transport disruption, public emergency, legal restrictions, power outages, or supply chain interruptions. In such cases, appointments may be postponed, altered, or cancelled without fault on either side.

If a force majeure event lasts for an extended period, both parties may agree to suspend or terminate the affected booking. Any money already paid for work not carried out will be handled fairly, taking account of costs already incurred and any service already delivered. We will act reasonably and communicate changes as soon as practical.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. No failure or delay by either party in enforcing any right under these terms shall be treated as a waiver of that right.

Gardeners Aldgate may update these Terms and Conditions from time to time to reflect changes in services, legal requirements, or operational practices. The version in force at the time of booking will normally apply to that booking unless a later version is expressly agreed in writing. By proceeding with a confirmed service, the customer accepts the terms as stated here.