Terms And Conditions

Gardeners Aldgate Service Terms and Conditions

These Terms and Conditions govern the provision of gardening, grounds maintenance and related services by Gardeners Aldgate to residential and commercial clients. By placing a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below.

Client means the person, firm or organisation requesting or receiving services from Gardeners Aldgate.

Company means Gardeners Aldgate, the provider of gardening and related services.

Services means any gardening, lawn care, hedge trimming, planting, landscaping, clearance, green waste removal, garden maintenance, one-off or regular visit, or associated work carried out by the Company.

Visit means an agreed attendance by the Company at the Client premises to carry out Services.

Premises means the garden, grounds or property at which the Services are to be performed.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides gardening and grounds maintenance services within its defined service area, which may include Aldgate and surrounding neighbourhoods. Service availability may vary depending on location, access and scheduling capacity.

2.2 The exact scope of work for each Visit will be as agreed between the Client and the Company in writing, by reference to a quotation, job description, or service schedule. Any changes requested by the Client may result in an adjustment to the price and time required.

2.3 The Company will exercise reasonable skill and care in providing the Services, using suitable tools, equipment and materials appropriate for general garden work and maintenance.

2.4 The Company does not provide structural building work, specialist arboricultural services requiring advanced tree surgery qualifications, or any work requiring planning permission or statutory consents unless explicitly agreed in writing.

3. Booking Process

3.1 Bookings for Services may be made by the Client through the Company booking channels as communicated on its official materials. The Company reserves the right to refuse any booking at its discretion.

3.2 When requesting a booking, the Client must provide accurate information about the Premises, including size and condition of the garden, access arrangements, parking availability, and any relevant hazards or restrictions.

3.3 For certain Services, particularly larger projects or initial clearance work, the Company may require a site visit or photographs in order to provide an accurate quotation.

3.4 A booking will be considered confirmed once the Company issues a written confirmation or accepts the booking in writing, which may be by electronic message. At that point a binding Agreement is formed between the Client and the Company subject to these Terms and Conditions.

3.5 The Company will use reasonable efforts to attend on the agreed date and time, but all dates and times are approximate and subject to weather conditions, traffic, staff availability, and other factors beyond the Company reasonable control.

4. Access and Client Obligations

4.1 The Client must ensure that the Company has safe and suitable access to the Premises for the duration of each Visit, including access for vehicles where required for transport of tools, materials and green waste.

4.2 The Client shall ensure that pets, children, and other persons are kept away from the working area for health and safety reasons while the Services are being carried out.

4.3 The Client must disclose any known issues at the Premises which may affect the Services, including underground utilities, unstable structures, contaminated soil, sharp objects, or other hazards.

4.4 If the Company is unable to gain access, or if unsafe conditions prevent the work from being carried out, the Visit may be cancelled or curtailed, and the Company may charge a call-out or cancellation fee in accordance with these Terms and Conditions.

5. Pricing and Quotations

5.1 Prices for Services may be provided as hourly rates, day rates, fixed-price quotations, or recurring maintenance fees, as agreed in advance with the Client.

5.2 Any quotation provided by the Company is based on the information supplied by the Client and the conditions observed at the time of inspection. Quotations are valid for a limited period as stated on the quotation or, if not stated, for 30 days from the date of issue.

5.3 If the actual conditions at the Premises differ significantly from those described or observed, or if additional work is requested by the Client, the Company reserves the right to revise the price accordingly.

5.4 Unless expressly stated otherwise, all prices are exclusive of any applicable taxes and waste disposal charges, which may be added as required by law.

6. Payments and Invoicing

6.1 Payment terms will be communicated to the Client at the time of booking or quotation. The Company may require full or partial payment in advance for certain Services, especially larger projects or first-time Clients.

6.2 Where payment is not taken in advance, the Company will normally issue an invoice upon completion of the Visit or in accordance with an agreed schedule for ongoing maintenance contracts.

6.3 The Client must pay all invoices in full by the due date stated on the invoice. If no due date is specified, payment shall be due within 7 calendar days of the invoice date.

6.4 The Company may accept various payment methods, such as bank transfer, card payment, or other cashless methods, as communicated to the Client. The Company may refuse certain payment methods at its discretion.

6.5 If the Client fails to make payment by the due date, the Company may charge interest on the overdue amount at the statutory rate, and may suspend further Services until all outstanding sums are paid in full.

7. Cancellations, Rescheduling and No-Show

7.1 The Client may cancel or reschedule a Visit by giving the Company reasonable notice. Unless otherwise stated in writing, the minimum notice period is 24 hours before the scheduled start time.

7.2 If the Client cancels a Visit with less than the required notice, or if the Company attends and is unable to gain access through no fault of its own, the Company reserves the right to charge a cancellation or call-out fee. This may be a fixed amount or a percentage of the expected charge for the Visit.

7.3 The Company may cancel or reschedule a Visit due to adverse weather, staff illness, or other circumstances beyond its reasonable control. In such cases, the Company will offer the Client the next available appointment. The Company shall not be liable for any loss or inconvenience caused by such cancellation or rescheduling.

7.4 For larger projects where a deposit has been paid, specific cancellation terms may be included in the written quotation or project agreement. In such cases, those terms will prevail over this general cancellation clause.

8. Garden Waste and Environmental Regulations

8.1 The Company will comply with all applicable regulations relating to the handling, transport and disposal of garden and green waste.

8.2 Standard gardening services may include reasonable collection and bagging of green waste. Removal of waste from the Premises may incur additional charges, which will be communicated to the Client in advance wherever possible.

8.3 The Company will not remove or transport hazardous waste, contaminated soil, or non-garden waste such as household rubbish, electrical items, construction debris, or similar materials unless expressly agreed and appropriately licensed.

8.4 Where feasible and requested by the Client, the Company may place suitable green waste in composting areas or approved garden waste bins at the Premises, in accordance with local regulations.

8.5 The Client is responsible for ensuring that any waste left at the Premises can lawfully be disposed of via the Client own arrangements, such as council collections or private waste services.

9. Standards of Work and Materials

9.1 The Company will perform the Services with reasonable skill and care, using personnel experienced in gardening and grounds maintenance.

9.2 Where the Company supplies plants, turf, or other living materials, it will take reasonable steps to select healthy stock and plant it appropriately. However, ongoing survival and performance of living materials depends on factors beyond the Company control, including weather conditions, soil quality, pests, diseases, and Client aftercare. The Company cannot guarantee the lifespan or future condition of living materials after completion of the Visit.

9.3 The Client is responsible for carrying out any aftercare instructions provided by the Company, such as watering, feeding, pruning schedules, or protection from frost or pests.

9.4 Any concerns about the quality of the Services must be reported to the Company within a reasonable time after the Visit. The Company will review any complaint and, where appropriate, may offer to rectify issues or provide a proportionate remedy.

10. Client Property and Existing Features

10.1 The Client is responsible for ensuring that all fragile, valuable or easily damaged items are removed from the working area before the Visit. This includes ornaments, pots, garden furniture, lighting, toys and similar objects.

10.2 While the Company will take reasonable care, the Client accepts that minor scuffing, disturbance of soil, and normal wear consistent with gardening activities may occur.

10.3 The Company will not be liable for damage to underground pipes, cables or other concealed services that were not reasonably identifiable and were not disclosed to the Company prior to the start of the Services.

11. Liability and Insurance

11.1 Nothing in these Terms and Conditions shall limit or exclude the Company liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot legally be limited or excluded.

11.2 Subject to the above, the Company total liability to the Client arising out of or in connection with the Agreement shall, insofar as permitted by law, be limited to the total amount paid or payable by the Client for the specific Visit or project giving rise to the claim.

11.3 The Company shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from the provision of the Services.

11.4 The Client is responsible for ensuring that their own property insurance cover is in place and adequate for gardening and maintenance activities at the Premises.

11.5 The Company maintains appropriate public liability insurance cover for its operations within its service area and will provide details upon reasonable request.

12. Health and Safety

12.1 The Company will comply with applicable health and safety legislation in carrying out the Services and may refuse to perform any task that, in its reasonable opinion, presents an unacceptable risk.

12.2 The Client must not instruct the Company staff to carry out any work that falls outside the scope of the agreed Services or that may be unsafe or illegal.

12.3 If unsafe or unsanitary conditions are identified at the Premises, the Company may suspend the Services until such issues are rectified, and may charge for any wasted time or additional protective measures required.

13. Termination

13.1 Either party may terminate an ongoing maintenance arrangement by giving the notice period specified in the relevant agreement or, if none is specified, by giving 14 days written notice.

13.2 The Company may terminate the Agreement immediately if the Client fails to pay amounts due, commits a serious breach of these Terms and Conditions, behaves abusively or threateningly towards staff, or requests the Company to act in an unlawful or unsafe manner.

13.3 Upon termination, the Client shall pay for all Services already performed and for any materials ordered or work committed in good faith prior to termination.

14. Data and Privacy

14.1 The Company will collect and use personal information from the Client for the purposes of managing bookings, providing Services, issuing invoices, and handling queries or complaints.

14.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell Client details to third parties for marketing purposes.

15. Amendments to Terms and Conditions

15.1 The Company may update these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing agreements after the Client has been notified of any material changes.

15.2 Continued use of the Services following notification of updated terms shall constitute acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.3 The Client may not assign or transfer any of its rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.

17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede all previous discussions, correspondence and understandings.